Payments
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, for a secure and convenient checkout experience powered by 256-bit encryption. For any specific questions about payment, our customer service team is ready to assist you.
Is my payment information secure?
Your payment information is secure with us. We use 256-bit encryption to help protect your details during checkout, ensuring your data is safely transmitted. All credit card transactions are processed through a secure payment gateway designed to safeguard your financial information.
How do I apply a discount code or gift card?
To apply a discount code or gift card, you will first add your desired items to the shopping cart and proceed to checkout. On the checkout page, you will find a field labeled “Coupon Code” or “Gift Card” where you can enter your code. After applying the code, the discount will be reflected in your order total before you finalize the purchase.
Do you offer guest checkout?
Yes, we offer guest checkout for a fast and easy shopping experience. While creating an account allows you to track orders and earn loyalty rewards, it is not required to make a purchase.
Do you charge sales tax?
Yes. We collect sales tax in accordance with state and local laws. The specific tax rate is determined by the shipping address you provide. You will see the final sales tax amount calculated during the checkout process before you complete your order.
If you’re exempt from this, you can fill out a sales tax exemption request here.
Can I change or cancel my order after it has been placed?
You cannot cancel or change your order once it’s been placed. All orders are processed quickly to ensure fast shipping and timely delivery.
Shipping
What are your shipping options, and how much do they cost?
We offer standard shipping for all in-stock orders, with costs calculated at checkout based on your order and location. Most customers receive their delivery within 1-5 business days. You can also join our free Loyalty Rewards program to earn points toward free shipping on future orders.
How long will it take to process and ship my order?
We process and ship all in-stock orders within two business days. Once your order leaves our warehouse, most deliveries arrive within 1-5 days, and you will receive an email with a tracking code to follow your shipment.
How can I track my order?
Once your order has shipped, we will send a shipping confirmation email that includes your tracking code. You can use this number to follow your package’s journey to your door. Please be sure to check your email, including your spam folder, for this notification.
Do you ship internationally?
We only ship to customers within the United States and do not offer international shipping. All of our orders are processed quickly to ensure delivery to our US-based customers within 1-5 business days.
My tracking says “Delivered,” but I haven’t received my package. What should I do?
If your tracking information says “Delivered” but you have not received the package, we recommend first checking around your property and with any neighbors, as carriers sometimes leave packages in unexpected locations.
Occasionally, a carrier will mark a package as delivered a few hours before it actually arrives. If the package still doesn’t appear within 24 hours, please contact the shipping carrier directly to inquire about the delivery, and then let us know if we can be of further assistance.
Returns
What is your return policy?
We only accept replacements or returns on products that are defective or damaged upon arrival. If your product is damaged or defective on arrival, please contact us immediately at sales@BulkMunitions.com or at (855) 588-8918.
We only allow replacements or requests for returns or replacements within 14 calendar days from the delivery of the order. We will never approve a return or request 15 days later.
How do I start a return or exchange?
To begin a return or exchange, please contact our customer service team directly for instructions and to determine if your order is eligible. You can reach us by email at sales@BulkMunitions.com or by phone at (855) 588-8918. We are happy to assist you with any issues with your order.
I received a damaged, defective, or incorrect item. What should I do?
If you receive a damaged, defective, or incorrect item, please contact our customer support team right away so we can resolve the issue. You can reach us by email at sales@BulkMunitions.com or by phone at (855) 588-8918. To help us assist you quickly, please have your order number and a description of the problem ready.
General
Where are you located?
We are an online-based retailer, which allows us to serve customers across the United States. Our mailing address is in Knoxville, TN, but we do not have a physical storefront for in-person shopping. This online model helps us maintain competitive pricing and ship orders directly to you.
How can I contact customer support?
You can contact our customer support team by filling out the form on our Contact Us page. Alternatively, you can email us directly at sales@BulkMunitions.com or by phone at (855) 588-8918 for assistance. Our team is available to help Monday through Friday to answer your questions and resolve any issues.